Refund policy

Version of August 27, 2026

This document explains when you can get your money back for a course you have bought, when that option is no longer available and why, and how to make a request. We have tried to write it in plain language, without legal formulations. The seller of the courses is Forma, a project registered in Moldova. All refund questions go to vulpeanat@gmail.com. The seller's full registration details will be published here before payments are accepted.

What you are buying

You are buying access to digital content: video lessons, materials and the files that go with them. This is not a physical product, we do not send anything by post. Access opens automatically as soon as the payment succeeds — usually within a few minutes you receive an email with a link to your account.

Prices are in euros. Payment goes through PayPal or by bank card. We do not store your card details.

The right to withdraw within 14 days

If you are buying as a consumer and you are in the European Union, as a general rule you have 14 days to withdraw from the purchase without giving a reason. That is a legal right and we do not take it away.

But for digital content the law provides an important exception. The right to withdraw is lost if all three of the following are true:

1. you gave your explicit consent for access to the course to open immediately, without waiting for the 14 days to pass;
2. you confirmed that you understand that once you start using the course, the right to withdraw disappears;
3. you have in fact started using the content.

The first two points are exactly what that separate checkbox on the payment page is for. Payment cannot be completed without it, because the course opens instantly. We keep a record that you ticked it, together with the date and time of the order, and send a confirmation by email.

When a refund is possible

We understand that a checkbox at the checkout is a formality many people tick without reading. That is why we apply a gentler rule than the law requires.

We will refund you if you get in touch within 14 days of the purchase and have not yet started watching the lessons. «Not started» means there are no video views and no downloaded course materials in your account. Opening your account, looking at the contents and the free introductory fragment is not the start of watching; those actions do not stand in the way of a refund.

If there are views already, the right to withdraw is lost and we are not obliged to refund you. This applies both to the introductory course at 3 euros and to the main courses at 39–69 euros.

To be explicit: there is no refund if you simply did not like the course, or found it too easy or too difficult, once you have watched it. To keep that from happening, each course page carries a detailed programme, the running time and free demo lessons. Look at them before you pay.

The format with a mentor

The format with a mentor at 149 euros includes the video lessons and personal calls. Its terms are different:

• if no call has taken place yet and you have not watched the lessons — a full refund within 14 days;
• if calls have already taken place — the cost of the meetings held and of the part of the programme already opened is withheld, and the remainder is returned. We will show you the calculation by email before the transfer;
• a call you missed without warning counts as having taken place. A meeting can be moved if you tell us in advance.

How to make a request

Send your request to vulpeanat@gmail.com and state:

• the email address the order was placed with;
• the name of the course and the date of purchase (or the order number from the email);
• the payment method — PayPal or card;
• the reason, if you would like to share it. That is not required, but it helps us get better.

We will also accept a request written in your own words; no special form is needed.

Timing and what happens to your access

We review the request and reply with a decision to the same email address. If the decision is positive, the money is sent back after approval.

A refund always goes by the same route as the payment: from PayPal — to the PayPal account, from a card — to the same card. We do not charge a fee for a refund. How long the money takes to reach your account after our transfer depends on your bank or payment system — that is outside our control.

As soon as a refund is approved, access to the course is closed. The account stays, but the course materials in it no longer open. You are obliged to delete any files downloaded earlier and have no right to use them or pass them to anyone else.

If something does not work — that is support, not a refund

We solve technical problems rather than closing them with a refund. Write to vulpeanat@gmail.com if:

• the email with your access has not arrived — first check the «Spam» folder and that the address on the order is correct;
• a video does not open, cuts out or does not load;
• materials do not download;
• you cannot sign in to your account.

Describe the problem, name your device and browser, and attach a screenshot if you have one. We will restore your access. If access cannot be made to work through our fault, we will refund you regardless of whether you have started watching the course and regardless of the 14 days.

Changes and disputes

We may change this policy. Orders already paid for are governed by the version in force at the time of purchase. If you disagree with our decision, write to us again — we will look at the situation a second time. This policy does not limit your consumer rights under the law of your country.